Answers to Frequently Asked Questions, Product Info, + Policies
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Each item is handmade when you place your order and will take 5-7 business days to be made. (Shipping time is in addition to processing time.)
❥ A Note About Our Products
We purchase the metals that we use for bars, cuffs, coins, etc. from a supplier in the United States (sterling silver, gold filled, or rose gold filled). We don't currently stamp our pieces to designate their metal type (e.g. .925 or 14KT GF).
The only components that we use that aren't solid sterling silver or gold filled will be specified in the description of the item. Examples are:
〰️ Gold vermeil charms (gold plating over sterling silver)
〰️ Stones or other natural items (like shark teeth) that may have gold or silver plating
〰️ Thai silver charms and beads
Each piece is handmade in North Carolina.
❥ What makes our bar necklaces different?
We make our own thick gauge bars (they aren't pre-made blanks). A lot of others out there are thin and sometimes the edges aren't finished properly. This can cause a warped look when they're stamped and can cause them to be scratchy against your skin.
We use professional metal stamps and tools on specific types of precious metals. This combination produces a smooth impression and a high quality product.
We've perfected our process. Specifically, gold filled has to be handled differently during the stamping and finishing process in order to preserve the layer of gold on the outside.
The same goes for our coins and cuffs!
❥ Hand Stamping
Because our pieces are hand-stamped, one letter at a time, there will be variations. They are not mass-produced by an engraving machine (this is why we are unable to reproduce a person’s handwriting; this is done by a machine). Hand-stamping is done by an artist and the hand stamps produce smoother, deeper impressions that are gorgeous! However, it is impossible to line up the letters absolutely perfectly. There will be slight variations in the depth of the letters, spacing, and alignment. We do try to stamp as perfectly as possible. When true errors are made, we re-do the stamping during the production process.
❥ Allergy Disclaimer + Info
We use cultured pearls, gemstones, natural shells, shark teeth, synthetic cords, and precious metals. The metals we use are sterling silver, gold, gold filled, rose gold filled, and sometimes Bali silver or Hill Tribe silver. Gold filled contains a brass alloy in the center, and some parts of that brass may be exposed (e.g. the sides of a bar necklace). Sterling silver contains 92.5% silver, 7.5% copper, and possibly other metals. If an item is soldered, the solder is an alloy of various metals. If an item is plated, there could be various metals between the base metal and the outer layer. If you think you could be sensitive to anything mentioned above, we do not recommend purchasing.
Please check each individual product page for specific materials used.
❥ Production + Shipping Info
We are a small business and your item is handmade when you place your order.
We process orders Monday through Friday, excluding holidays. Most orders will be shipped within 5-7 business days via USPS. Sometimes they ship sooner, depending on the current volume of orders, and sometimes it requires the full 7 business days.
Once your order has shipped, you will receive a shipping confirmation with tracking information to the email address provided at checkout. Please check your SPAM folder.
Once the package shows delivered to your address, we no longer have control over the package and cannot be responsible for it. There is nothing that we can do on our end if it shows delivered (in this case contact your local carrier to see if they can locate the package).
We are unable to modify addresses or reroute packages once your order has shipped.
❥ International Shipping Info
We are currently only shipping to the US.
❥ Returns & Exchanges
〰️ Regular Orders: You can return a non-custom item within 14 days of purchase. It has to be unworn/unused with no signs of wear to the item or packaging (re-sellable condition). All Stella Kate packaging must be included with the item(s). Return shipping is the responsibility of the customer. Please email before mailing the item(s) back so we can be expecting the package.
〰️ Custom Orders: We don't offer returns on anything that has been customized, but we will replace the item if we've made a mistake or the item is defective. (In these cases, please contact us within 3 days of the package being delivered.)
〰️ Exchanges: Please initiate a return and then reorder the correct item.
〰️ We process returns within 5 business days of receiving your package. You will receive an email notification when your return is processed. Refunds are issued to the original form of payment.
❥ Sales, Specials, & Pricing
Sales are not retroactive; we don't offer price adjustments.
Because the precious metals market changes on a daily basis, our prices are subject to change according to the current market.
❥ Checkout
If you are unable to add a certain number of products to your cart, its because they're not in stock at that quantity.
To use a coupon code, click "checkout" and on the next screen you'll see the field to enter your code.
❥ Gift Packaging
Most jewelry comes in a gift box unless otherwise noted. Cord and leather items come on a product card, for example. Packaging may vary from what's shown in product pictures. Some boxed items come in the slide box and some come in a regular box with a metallic ribbon.
❥ Chain Replacement
Chains can break from kids pulling on them or getting them caught on something. Jump rings are not soldered closed, so they can pull open with rough wear.
Please email to get a quote for the type of chain you need replaced.
Please make sure to properly package the item - a plain paper envelope can rip and the jewelry will fall out. We can't be responsible for the item if its lost or stolen on its way back to us, so consider getting tracking and insurance.
❥ Contact Us
Send an email to hello@stella-kate.com with any questions.